Management At Three Major Airlines
Number of pages:
9
ABSTRACT:
A 9 page paper discussing the similarities and the management philosophies of American, United and Delta. All old, established companies, they are the three leaders of the US airline industry in terms of total revenues. Neither was profitable until the federal government authorized air mail by private carrier in 1925, and all three operate with only an uneasy peace with their pilots. The paper asks whether any of the three practices TQM, and concludes, based on the company-as-hostage stance of the pilots, that they do not. Bibliography lists 12 sources.
FILE NAME:
File: D0_3Airline.rtf
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